In low brightness or at night, the phone with an infrared module can catch the infrared face information to unlock itself.

Please go to Settings>Smart motion>Smart turn on /off screen>turn on Raise to wake or Double click to light. Then you can use Raise to wake or Double click to light to turn on the screen, and then use Face Access to unlock your phone.

Warmly Tips: Some phones do not support Double click to light.

Please be assured our phones can judge whether it is a human or a picture through the dynamic information on your face the camera catches. If you still worry about it, we recommend you use Fingerprint and password to lock and unlock your phone.

Please don`t worry, it is normal. As the phone cannot detect the face information when the screen is off, Face Access cannot work.

Please go to Settings>Fingerprint, face and password(Face and password)>Face>enter the password, and choose Clear facial data.Then click Add a face to re-record the face information.

Please go to Settings>Fingerprint, face and password(Face and password)>Face, turn on Screen Fill Light. Then the screen brightness will be increased during lock screen recognition when the ambient light is weak.

We are sorry it cannot be turned off currently. If you hope it can be disabled, please give us a feedback.

i Manager 5.0 and higher version has the built-in Anti-virus engine, which can help protect our phones from virus. You can go to i Manager>touch the Settings icon at the upper right corner>Check for update to update it to 5.0 or higher version.

Warmly Tips: i Manager 5.0 and higher version is not supported on the phones with Funtouch OS 2.6 and lower version.

The icons on your Home screen are shortcuts to your apps, and so you can quickly delete them without actually uninstalling the app or losing any of your data. Hiding an app icon means it will not appear on the phone desktop.

For Funtouch OS 3.0:

1. Tap blank space on the Home screen to bring up Hide icon;

2. Set the privacy password and the password is the same as Hide icon password.

3. Slide the app icon downward to hide it.

Warmly Tips: Hide icons is not available in Funtouch OS 3.1 and higher version(Excluding V5s and V5 Plus).

For Funtouch OS 2.6 and lower version:

1. Press Menu button on the left of Home button, select Hide icon;

2. Tap the app icon you would like to hide, then it will disappear from the screen.