If your phone is under warranty and the faults are not caused artificially(For details, please refer to our warranty terms), it can be repaired freely at our service center. If the warranty runs out or the faults are caused artificially, our service center will only bill you for the parts.

Please visit our service center and our engineers can help you check it.

Please don’t worry, you can bring your phone to the store where you purchase our phone, and ask the promoter to help deliver your phone to the nearest service center for you instead.

Charge your phone to 60%-80%(Please do not charge it fully), then place it in a dry and cool temperature. Over a period of time, charge it again. Make sure the battery capacity is not low.

Yes, it is free to recover your rooted phone at our service center.

Currently, Maintenance Schedule Online System is under construction. During this time, you can contact our local service center for details.

You can check if your phone is authentic by typing the IMEI code of your phone on our official website.

For the IMEI code, you can enter *#06# on the dial pad or go to Settings>More settings>About phone to find it.

For more accurate information, please take your phone and the phone box to our local service center.

You shall get the warranty services through vivo Authorised Service Centers for the products within warranty period along with the supporting documents.

All products are sold as per the prices shown on the website.

Whenever stocks are available, "Shop Now" or "Add to Cart" will be showing on the page.